Guide FAQ
For ticketing questions, visit our Ticketing FAQ.
- What time does the event start & end each day?
Festival hours are 5pm–1am daily.
- Can I enter anytime?
As long as you are holding a ticket that has not yet been scanned that day, you may enter any time during the event. Ins & outs are not allowed.
- Will set times get posted in advance?
Yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, and email updates (sign up for emails at the bottom of this page). Note: The lineup is subject to change.
- Where is the closest airport?
San Francisco Airport (SFO) is located just 12 miles from the venue.
- Is re-entry allowed?
No, ins-and-outs are not allowed.
- What is the camera policy?
Professional photographers must obtain a photo pass using our press submission form. Do not email your request. Photo passes are not required for standard cameras that do not have detachable lenses or handheld video devices under 6″. Professional video cameras are not permitted.
- What can I bring with me?
See our complete list of Acceptable and Prohibited Items.
- Will there be a lost & found?
A Lost & Found booth will be available at the festival. Following the event, unclaimed items will be held at the venue. To inquire about a lost item, please contact us with a detailed description.
- Can I hang posters or hand out flyers?
Do not hang posters or hand out flyers inside the festival or in the surrounding neighborhood. Anyone violating this policy will be banned from promoting at our events.
- Does the venue have cash machines?
Yes, ATMs will be available.
- Can I rent a locker?
Sorry, lockers are not available at this event.
- I’m under 18. Can I attend with a legal guardian?
No one under the age of 18 will be allowed into the venue, with or without a guardian.
- What kind of ID do I need?
You must present identification to enter the festival and/or buy alcohol. See the complete list of acceptable and unacceptable forms of ID.
- What if my ID is lost or expired?
Security will accept expired ID cards ONLY if accompanied by DMV renewal documentation. If your ID was lost or stolen, you must bring a government-issued interim license or passport.
- Can I use a consular ID or foreign driver’s license?
Consular IDs are not considered acceptable identification. Foreign government-issued driver’s licenses are acceptable with a photocopy of a passport. A foreign government-issued passport will work on its own.